Shiridzinodya, Ruth; Muchakubvura, Dzidzai; Rusike, Ranzi Mazenge; Vilakati, Sifiso; Zondi, Bonginkosi Wellington; Mbona, Sizwe Vincent
(INTERNATIONAL JOURNAL OF RESEARCH IN BUSINESS AND SOCIAL SCIENCE, 2026)
Customer service quality is still a major problem in Zimbabwe’s telecommunications sector. Customers
often face network failures, slow responses to complaints, and poor communication with service
providers. These ...